Welcome to the Privacy Policy of STech Local (“we”, “us”, or “our”). STech Local is committed to protecting your personal data and your privacy. This policy outlines how we collect, use, disclose, store, and protect your information when you visit our website, use our services, or otherwise interact with us.
We are committed to handling your personal data transparently, fairly, and securely in compliance with the General Data Protection Regulation (GDPR), the Digital Personal Data Protection Act, 2023 (India), and other applicable data privacy laws.
Purpose of This Privacy Policy
This Privacy Policy aims to give you clarity on:
- What data do we collect from you.
- How and why we use your data.
- How we keep your data safe.
- What your legal rights are and how you can exercise them.
This Privacy Policy supplements any other notices or policies and is not intended to override them.
Who We Are
STech Local is the controller and is responsible for your personal data for the purposes described in this Privacy Policy. If you have any questions about this policy or wish to exercise your data rights, please contact us at:
Email: privacy@stechlocal.com
Scope of This Policy
This policy applies to:
- Visitors to our website.
- Businesses or individuals who sign up for our services.
- Agencies who use our platform on behalf of their clients.
- Users interacting with our customer support or newsletters.
We do not knowingly collect data from children under 18. If we become aware that a minor’s data has been collected without appropriate consent, we will delete it promptly.
The Data We Collect
We may collect, use, and process the following categories of personal data:
- Identity Data: Full name, username, business name, title.
- Contact Data: Email address, phone number, billing, and mailing addresses.
- Technical Data: IP address, device ID, browser type and version, location, operating system.
- Financial and Transaction Data: Payment details, bank account, or UPI info (processed securely via third-party payment processors).
- Usage Data: Data about how you use our website and services.
- Profile and Marketing Data: Preferences, service history, feedback, communication preferences.
Note: We do not collect Special Category Data (e.g. religion, health data, biometric data) unless required by law.
How We Collect Your Data
We collect your data through:
- Direct Interactions: When you fill forms, sign up, contact support, or subscribe.
- Automated Technologies: Cookies, analytics tools (Google Analytics, etc.), server logs.
- Third Parties: Payment providers, marketing platforms, support tools (e.g., Intercom, Freshdesk), or public sources (e.g., LinkedIn).
How We Use Your Data
We use your personal data to:
| Purpose | Legal Basis |
| To register you as a user | Contract |
| To provide services (e.g., GBP optimization, analytics) | Contract |
| To process payments and send invoices | Legal obligation |
| To respond to queries or complaints | Legitimate interest |
| To send marketing emails | Consent (opt-in) |
| To comply with legal requirements | Legal obligation |
Note: We do not sell or rent your personal data.
Marketing & Communication Preferences
We may send promotional emails about new features, blog updates, or tools. You can opt-out at any time via the “unsubscribe” link or by contacting us at privacy@stechlocal.com.
We never send third-party marketing without your explicit consent.
Cookies
We use cookies and similar tracking technologies to improve site performance and user experience.
To learn more or manage your cookie preferences, see our [Cookie Policy].
Sharing Your Data
We may share your data with:
- Internal Team Members on a need-to-know basis.
- External Vendors: Cloud hosting (e.g., AWS, GCP), support systems (e.g., Freshdesk), analytics (e.g., Google Analytics), and payment processors (e.g., Razorpay, Stripe).
- Legal Authorities where required by law.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
All third-party vendors are contractually bound to protect your data and act only under our instructions.
International Transfers
Your data may be transferred outside India or the EEA depending on the service provider. Where applicable, we ensure:
- Adequate data protection standards through DPIAs, Standard Contractual Clauses, or DPF (EU-US Data Privacy Framework).
- Vendor agreements include data processing clauses to protect your rights.
Data Security
We apply industry-standard security protocols including:
- SSL encryption
- Role-based access
- Regular audits and vulnerability scans
- ISO 27001/SOC 2 compliant vendors
We promptly notify users and authorities in the event of a breach, as required by law.
Data Retention
We retain your personal data for as long as necessary:
- For legal and tax purposes (typically 6 years).
- To provide and improve our services.
- To resolve disputes or enforce agreements.
You may request deletion, but we may retain certain data for compliance.
Your Data Rights
Under GDPR and the Indian DPDP Act, you have the right to:
- Access your data.
- Correct inaccurate data.
- Request erasure (“right to be forgotten”).
- Restrict processing.
- Object to marketing.
- Data portability (in a structured, machine-readable format).
- Withdraw consent at any time.
To exercise any of these rights, contact privacy@stechlocal.com.
Changes to This Policy
Any future changes to this policy will be posted on this page, and where appropriate, notified to you via email or through our platform.
Contact Us
For any questions, concerns, or requests, please contact:
STech Local – Data Protection Team
Email: privacy@stechlocal.com